FAQ
Frequently Asked Questions
Hause Roasters Return & Refund Policy, plus shipping.
Hause Roasters Return & Refund Policy
We take pride in the quality of our coffee and the care we put into every shipment. If your 1-pound bag of coffee arrives damaged, we’re here to make it right.
Damaged Package Returns
- If your coffee bag is received damaged, you may request a return or refund.
- Return requests must be submitted within 7 days of receiving the product.
- To initiate a return, please contact us at Hr.Support@hauseroasters.shop with photos of the damaged package and proof of purchase.
Refund Details
- Approved refunds will be issued to the original payment method.
- Refunds do not include any amount paid in tips.
- Refunds will be processed within 3-5 business days (time frame may vary by bank) after the returned item is received and inspected.
Non-Returnable Items
- Coffee bags that are opened, used, and/or returned outside the 7-day window are not eligible for refund.
- We do not accept returns for reasons unrelated to product damage (e.g. Personal taste etc. )
Hause Roasters Shipping Policy
We roast and pack every order with care so your coffee arrives ready to brew.
Order processing
- Orders are processed Monday through Friday, 9AM–5PM. We typically get orders out within a few business days of purchase. Hause of Fellowship subscription bags ship on their monthly schedule.
Where we ship
- We ship coffee and extras to addresses in the United States.
Shipping cost and delivery
- Shipping is calculated at checkout based on your address and the items in your order. Delivery timing depends on the carrier and destination.
If something arrives damaged
- If your bag arrives damaged, our Return & Refund Policy applies. Email Hr.Support@hauseroasters.shop with photos of the damaged package and proof of purchase within 7 days.
Questions
- Call (443) 953-5789 between 9AM–5PM M-F, or email HR.Support@hauseroasters.shop.